FAQs
Can I link my Iowa One® Card to a Hills Bank UI Employee Advantage Checking account?
Yes. Please visit any Hills Bank location to have your account information encoded on the black magnetic stripe of your Iowa One® Card.
What are the features of the UI Employee Advantage Checking account from Hills Bank?
This account is designed to be ideal for UI employees. Learn more about the UI Employee Advantage Checking account or ask a Personal Banker at 1-800-445-5725 for more details.
Do I need to open a Hills Bank checking account to charge on-campus?
No, when using the Iowa One® Card, charging is used to pay for on-campus purchases through the U-Bill for students and payroll deduction for employees.
A Hills Bank checking account gives you the option of enabling your Iowa One® Card for use at ATMs and retail locations with PIN-debit terminals. This is not a credit card; sufficient funds must be in your Hills Bank account to cover any purchases or withdrawals.
How do I close my checking account currently linked to my Iowa One® Card?
It’s as simple as writing a check from your current account and make it payable to yourself to deposit in your new Hills Bank account. Or we can initiate an electronic withdrawal from your current checking account. Please see a Personal Banker at any Hills Bank location and we will be happy to assist you.
Where can I get an Iowa One® Card?
Get your Iowa One® Card at one of these locations:
Iowa One® Card Center
3 Jessup Hall
Monday-Friday 8:00 am-6:00 pm
UI Health Care Badge Center
University of Iowa Hospitals and Clinics
C110 General Hospital
Monday-Friday 7:30 am-5:00 pm
You must show a valid government-issued photo ID, such as a driver's license or passport, in order to obtain an Iowa One® Card.
If I am already a Hills Bank customer, how do I activate my Iowa One® Card and link it to my Hills Bank account?
When you receive your new Iowa One® Card, visit any Hills Bank location to get your information encoded on the black magnetic stripe.
Why are there two stripes, one black and one gold, on the back of the Iowa One® Card?
The black stripe contains bank information and can be used for PIN-debit transactions on a linked checking account. The gold stripe contains personal and UI information and can be used for on-campus purchases charged to your university account (U-Bill). Both stripes are labeled on the card.
Will I be able to customize my Iowa One® Card on the Hills Bank Picture Perfect debit card website?
No, you cannot customize your Iowa One® Card, but you can customize your debit card. Please visit the Hills Bank Picture Perfect debit card designer website and have your debit card number handy.
What are the hours of the UI Hospitals and Clinics branch?
The UI Hospitals and Clinics branch is open from 8:00 am-5:00 pm, Monday-Friday. The IMU branch is open from 8:00 am-5:00 pm, Monday-Friday. The Iowa City Downtown branch in Old Capitol Mall Town Center is open from 9:00 am-5:00pm, Monday-Friday, and 9:00 am-Noon on Saturday.
Will I pay a transaction fee when withdrawing at an ATM or making a purchase using my Hills Bank debit card or Iowa One® Card?
There is no fee when your card is used for withdrawals at Hills Bank ATMs or for making purchases. When you withdraw at non-Hills Bank ATMs, the ATM owner may assess a surcharge fee.
What happens if I lose my Iowa One® Card?
You need to report the lost card to the Iowa One® Card Center at 3 Jessup Hall or by calling 319-335-2716. You should notify Hills Bank only if it was linked to a Hills Bank account. When you receive your replacement Iowa One® Card, bring it to any Hills Bank location to be linked to your account.
Yes. Please visit any Hills Bank location to have your account information encoded on the black magnetic stripe of your Iowa One® Card.
What are the features of the UI Employee Advantage Checking account from Hills Bank?
This account is designed to be ideal for UI employees. Learn more about the UI Employee Advantage Checking account or ask a Personal Banker at 1-800-445-5725 for more details.
Do I need to open a Hills Bank checking account to charge on-campus?
No, when using the Iowa One® Card, charging is used to pay for on-campus purchases through the U-Bill for students and payroll deduction for employees.
A Hills Bank checking account gives you the option of enabling your Iowa One® Card for use at ATMs and retail locations with PIN-debit terminals. This is not a credit card; sufficient funds must be in your Hills Bank account to cover any purchases or withdrawals.
How do I close my checking account currently linked to my Iowa One® Card?
It’s as simple as writing a check from your current account and make it payable to yourself to deposit in your new Hills Bank account. Or we can initiate an electronic withdrawal from your current checking account. Please see a Personal Banker at any Hills Bank location and we will be happy to assist you.
Where can I get an Iowa One® Card?
Get your Iowa One® Card at one of these locations:
Iowa One® Card Center
3 Jessup Hall
Monday-Friday 8:00 am-6:00 pm
UI Health Care Badge Center
University of Iowa Hospitals and Clinics
C110 General Hospital
Monday-Friday 7:30 am-5:00 pm
You must show a valid government-issued photo ID, such as a driver's license or passport, in order to obtain an Iowa One® Card.
If I am already a Hills Bank customer, how do I activate my Iowa One® Card and link it to my Hills Bank account?
When you receive your new Iowa One® Card, visit any Hills Bank location to get your information encoded on the black magnetic stripe.
Why are there two stripes, one black and one gold, on the back of the Iowa One® Card?
The black stripe contains bank information and can be used for PIN-debit transactions on a linked checking account. The gold stripe contains personal and UI information and can be used for on-campus purchases charged to your university account (U-Bill). Both stripes are labeled on the card.
Will I be able to customize my Iowa One® Card on the Hills Bank Picture Perfect debit card website?
No, you cannot customize your Iowa One® Card, but you can customize your debit card. Please visit the Hills Bank Picture Perfect debit card designer website and have your debit card number handy.
What are the hours of the UI Hospitals and Clinics branch?
The UI Hospitals and Clinics branch is open from 8:00 am-5:00 pm, Monday-Friday. The IMU branch is open from 8:00 am-5:00 pm, Monday-Friday. The Iowa City Downtown branch in Old Capitol Mall Town Center is open from 9:00 am-5:00pm, Monday-Friday, and 9:00 am-Noon on Saturday.
Will I pay a transaction fee when withdrawing at an ATM or making a purchase using my Hills Bank debit card or Iowa One® Card?
There is no fee when your card is used for withdrawals at Hills Bank ATMs or for making purchases. When you withdraw at non-Hills Bank ATMs, the ATM owner may assess a surcharge fee.
What happens if I lose my Iowa One® Card?
You need to report the lost card to the Iowa One® Card Center at 3 Jessup Hall or by calling 319-335-2716. You should notify Hills Bank only if it was linked to a Hills Bank account. When you receive your replacement Iowa One® Card, bring it to any Hills Bank location to be linked to your account.
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Lisbon • Marion • Mount Vernon • North Liberty • Wellman
1-800-HILLSBK • hillsbank.com
About Us • USA Patriot Act • Terms and Conditions • Privacy Policy
